Women's Versatile Platform Christmas Holidays Fall Winter Winter Slide Sandals

Overview:

At Prettie, we are committed to delivering our stylish sandals as efficiently as possible to sandal lovers everywhere. This shipping policy outlines the costs, timelines, and carriers we use to ship our products, along with guidance on how to track your order and handle any issues that may arise during the shipping process.

Shipping Costs and Transit Times:

United States (Continental):

• Standard Shipping (5-7 business days): Free shipping
• Expedited Shipping (3-5 business days): $7.99
• We offer free shipping on orders over $200!

Tax Policy                          

We do not impose taxes on any orders.

Carriers:

• We use USPS for standard shipping in the United States.
• Expedited and express shipping in the U.S. are handled by UPS and FedEx.
• International shipments are primarily conducted through DHL for express services.

Tracking Your Order:

Upon dispatch, you will receive a shipping confirmation email that includes a tracking number and a direct link to the carrier’s tracking page. You can also track the status of your shipment by logging into your Prettie account and visiting the 'My Orders' section.

Checking Order Status:

To check the status of your order, log into your Prettie account and select "Orders.". You'll be able to view detailed information about your order's progress.

Handling Missing Items:

In the unlikely event that your order arrives incomplete, please contact our customer service team immediately. We will investigate the matter, and if confirmed, will expedite a replacement at no additional cost to you.

Rapid Shipping Process:

Our aim is to process and ship each order within 1-2 business days. The entire delivery timeline, including processing and shipping via the fastest available service, will not exceed one week from the date of order.

Further Assistance:

If you need any assistance with your order or shipping, please contact us directly at:

Email: [email protected]

Address: 1626 SW Taurus Ln, Port St Lucie, FL 34984, United States

Our team is here to ensure a smooth and satisfying shopping experience.

Prettie Sandals Return & Refund Policy

Overview: 

At Prettie, we want you to love your purchase. If you’re not completely satisfied, you can return or exchange your items according to the guidelines below. We strive to make the return process straightforward and accommodating.

Return Process:

1. Initiating a Return or Exchange:

Contact our support team at [email protected] within 30 days of receiving your item to initiate a return or exchange. Please provide your order number, the item(s) you wish to return, and the reason for the return.

2. Conditions for Returns and Exchanges:

• Unwanted Items: Must be returned unused, unopened, and in original packaging.
• Defective or Damaged Items: Immediately eligible for exchange or full refund.
• Incorrect Items: If you received the wrong item, contact us for a correct replacement or a full refund.
• Items Not Received: If your item hasn't arrived, contact us for a reshipment or a refund.
• Order Cancellation: Orders can be cancelled only before shipment. Once shipped, the item should be returned to process a refund.

3. Return Shipping:

You are responsible for the return shipping costs. A return shipping label will be provided upon request, and the cost will be deducted from your refund.

Refund Timelines:

• Refund Initiation: Once we receive and inspect the returned item, we will process your refund or exchange request.
• Refund Processing: If the return is approved, the refund will be processed within 7-10 business days back to the original method of payment.
• Receiving Funds: Depending on your card issuer's policies, it may take up to an additional 5-7 business days after processing for the refund to be reflected in your account.

Time Frame for Returns:

All returns must be requested within 30 days from the date of receipt. Returns requested after this period may not be eligible for a refund.

Additional Information:

Final Sale Items: Items marked as "final sale" cannot be returned or exchanged.

For more information, please contact us at:

EMAIL: [email protected]

ADDRESS: 1626 SW Taurus Ln, Port St Lucie, FL 34984, United States